Salary guide
Call Centre Supervisor
- Average salary
- £22,000 – £35,000
- Working hours
- 37.5 hours/week
Customer Service
- Supervisors are key to call centre efficiency
Other names this job is known by
- Team Supervisor
- Customer Service Supervisor
Key responsibilities
- Supervise call centre agents
- Allocate tasks and monitor performance
- Provide coaching and feedback
- Handle escalated calls and complaints
Skills and qualifications required
- Experience as a call centre agent
- Leadership and communication skills
- IT skills
- Customer service and problem-solving skills
Promotional job opportunities from this role
- Call Centre Manager
- Operations Manager
- Trainer
- Team Leader
How to get the job
- Gain experience as a call centre agent
- Demonstrate leadership and reliability
- Apply for supervisor roles
- Complete further training as needed
Learn to grow in this role
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